How do I add and update my payment information?
There are several different ways that you can add or update your payment information.
- On gooseberrygoods.com, you can edit your payment info on your Account page. You’ll see this option under the Payment section.
- On both gooseberrygoods.com you can edit your payment info during your next checkout. If you’re new to Gooseberry Goods, you’ll be prompted to add payment info before you can place your first order.
- On gooseberrygoods.com, once you get to the Review & place your order page, you’ll want to click on the CHANGE button next to the Payment section.
- On the Gooseberry Goods app, once you get to the Summary page, you can click directly on the credit card info under the Payment section to edit.
Why are order charges marked as “recurring” on my card statement?
By placing the “recurring” flag on the initial charge, we are able to bill your card for future orders without having you input your information each time you place an order. You can learn more about “recurring” flags on your statement, from our secure billing platform, Stripe’s, FAQ here.
How do you keep my credit card information secure?
Your credit card information is stored safely with our gold-standard payment processing company, Stripe. Learn more about Stripe here.
When am I charged for an order?
Your credit card will be authorized for the amount of the order at checkout. If there are any changes to your order after placing it, you will see those adjustments after the order cutoff for your selected delivery time (cutoff visible on Your Order Details). You’ll also automatically receive a receipt by email when the payment is processed. You can change your payment method on Your Account page before your order cutoff. If you place an order and then change the payment method before the cutoff (when your full payment is processed) the most recently input credit card will be the card that is charged.
If you place multiple orders that have the same cutoff time, only the credit card stored on your account will be charged at your cutoff time. It is not possible to have multiple pending orders charged to different cards. If your payment is declined for any reason, we will send an email to alert you to the payment decline.
What happens if my payment is declined?
If your payment is declined when we attempt to fully process payment after your order cutoff time passes, we will send you an email to notify you of next steps. Depending on why the payment was declined, we may try to run your payment again so that we can deliver your order or your order may be entirely canceled.
If your order has been entirely canceled, please update your credit card details and check out for a new delivery window. We recommend contacting your bank or credit card company to better understand why your payment was declined. Unfortunately, if your order is canceled after a payment decline, we are not able to assist in creating a new order for the original delivery window and some products may no longer be available.
Where can I see my receipts?
Once the cutoff time for your order has passed (you can see it under Order history), we’ll bill your card and send a receipt to your email.
If there are changes to your order resulting in a refund and you need an updated receipt, please contact us through this form and we’ll be in touch as soon as possible.
